Terms of Service

These Terms of Service govern your use of the Bella Hair Collections website and the purchase of any products offered on this website. By accessing or using our website, you agree to be bound by these Terms of Service. Please read these terms carefully before accessing or using our website.

1. General Terms

a. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence or have obtained parental or guardian consent to use this website.

b. You may not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction while using our website.

c. You must not transmit any viruses, malware, or destructive code through our website.

d. We reserve the right to refuse service to anyone for any reason at any time.

e. A breach of any of these Terms may result in the termination of your access to our services.

2. Accuracy, Completeness and Timeliness of Information

a. The information provided on this website is for general informational purposes only. We do not guarantee that all information is accurate, complete, or current.

b. We reserve the right to modify website content at any time without obligation to update information previously published.

c. It is your responsibility to monitor changes to our website.

3. Products and Services

a. Certain products may be available exclusively online and may have limited quantities.

b. We make every effort to display product colours and images accurately. However, actual colours may vary depending on your screen, monitor settings, and lighting conditions.

c. As wigs are handmade and customised, slight variations in colour, density, knot appearance, lace tint, and styling may occur.

d. Product photographs are intended as a guide only and may not exactly represent the final product received.

4. Billing and Account Information

a. We reserve the right to refuse, limit, or cancel any order at our sole discretion.

b. We may limit or cancel quantities purchased per person, household, or order.

c. You agree to provide accurate and complete billing, shipping, and account information for all purchases.

d. We are not responsible for delays or losses resulting from incorrect customer information.

5. Pricing and Service Modifications

a. Prices are subject to change without notice.

b. We reserve the right to modify or discontinue any product, service, or content without prior notice.

c. We shall not be liable for any modification, price change, suspension, or discontinuation of services.

6. Order Acceptance and Cancellation

a. All orders are subject to acceptance and availability.

b. Once a ready-to-ship order has been processed for dispatch, it cannot be cancelled.

c. Pre-orders and customised orders cannot be cancelled once production, colouring, customisation, or processing has begun.

d. Bella Hair Collections reserves the right to cancel any order due to pricing errors, stock availability, suspected fraud, or inability to verify payment information.

7. Shipping and Delivery

a. Delivery timeframes provided are estimates only and are not guaranteed.

b. Bella Hair Collections is not responsible for courier delays, customs delays, adverse weather conditions, or circumstances beyond our control.

c. Customers are responsible for ensuring that all shipping information is correct at the time of purchase.

d. Risk of loss and ownership transfers to the customer once the order has been handed to the shipping carrier.

e. International customers are responsible for any customs duties, taxes, import fees, or charges imposed by their local authorities.

8. Returns and Refunds

a. Due to the hygienic nature of wigs and hair products, all sales are final unless an item arrives damaged, faulty, or incorrect.

b. Returns and refunds are governed by our Refund Policy.

c. Any approved return must be unused, unworn, unaltered, and returned in its original packaging.

d. Customers must notify us of any fault, damage, or error within 14 days of receiving their order.

9. Intellectual Property

a. All content on this website, including photographs, videos, logos, graphics, product descriptions, branding, and website design, is the property of Bella Hair Collections and is protected by copyright and intellectual property laws.

b. No content may be copied, reproduced, distributed, modified, or used without our prior written consent.

10. Limitation of Liability

a. Bella Hair Collections shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

b. Our total liability for any claim relating to a product or purchase shall not exceed the amount paid for the product.

c. Customers are responsible for ensuring proper care, maintenance, and use of all products purchased.

11. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

12. Contact Information

For questions regarding these Terms of Service, please contact:

Bella Hair Collections

Email: bellahaircollections@gmail.com