Returns & Refunds

At Bella Hair Collections, we want you to be completely satisfied with your purchase.

Ready-to-Ship Wigs

Ready-to-ship wigs may be returned within 4 days of delivery for a refund, provided that:

The wig is returned in its original condition.

The lace has not been cut or altered.

The wig has not been worn, washed, coloured, customised, or damaged.

All original packaging and tags are included.

Once your return has been received and inspected, your refund will be processed to your original payment method.

Please  note "15% restocking fee applies to approved returns to cover inspection, sanitisation, repackaging, and processing costs."

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Pre-Order & Custom Wigs

Due to the bespoke nature of these products, all pre-order and custom-made wigs are non-refundable and non-returnable unless the item arrives faulty or incorrect.

Sale Items

All sale, discounted, clearance, and promotional items are final sale and cannot be returned or refunded.

International Orders

International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery at bellahaircollections@gmail.com with photographs and details of the issue. We will work with you to resolve the matter as quickly as possible.

Return Approval

Returns must be approved before being sent back. Any unauthorised returns may be refused.

For return enquiries, please contact:

Bella Hair Collections

bellahaircollections@gmail.com